At Furfinerys, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Eligibility for Returns

• Products can be returned within 15 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Certain items such as perishable goods, pet food, treats, or personalized items are non-returnable for safety and hygiene reasons.

2. Return Process

• Contact our Customer Support team at [email/contact] to initiate a return.

• Provide your order number and the reason for the return.

• Our team will guide you with the return shipping instructions.

3. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to the original payment method.

• Shipping charges are non-refundable unless the return is due to our error or defective products.

4. Exchanges

• Exchanges are available for items of the same product and size, subject to availability.

• To exchange an item, follow the return process and specify your exchange request.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.

• We will arrange a replacement or full refund at no additional cost.

6. Important Notes

• Ensure products are packaged securely when returning.

• Refunds or exchanges cannot be processed for items returned without prior approval from our team.

We value your satisfaction and strive to make every purchase safe, easy, and enjoyable for both you and your pets.